Refund policy
Cancellation by you
You may cancel your contract with us for the goods you order at any time up to fourteen days from the date you receive the ordered goods, provided the bottles are not opened and the seals on the bottles are not broken. The goods must then be returned to us intact within 14 days of your notifying us of your cancellation. If you wish to return your order to us we reserve the right to charge you for the delivery service. Goods must be returned to us in the same condition as they left us and at your own cost and risk. If you wish to return goods due to cancellation of your order we ask that you do not unpack them upon arrival at your address. Please send them back in the same condition as they arrived with you. All goods must be returned in their original condition and wrapping, therefore please take care when unpacking goods and repacking.
You cannot cancel your contract if: the goods you have ordered have been made specifically to your order from their generic form; the goods have been opened by you; or the goods have been altered or damaged by you in any way.
To cancel your contract you must notify us in writing by email or post. If you cannot find our email address for any reason, please use the “Contact us” form on this website or telephone 01435 87 27 62.
Cancellation by us
We reserve the right to cancel the contract between us if: we have insufficient stock to deliver the goods you have ordered or we do not deliver to your area; or one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by email and will re-credit to your account any sum received by us your bank account as soon as possible but in any event within 30 days of your order.
We will not be obliged to offer any additional compensation for disappointment suffered. Whilst we will endeavour to ensure that our communication with you reflects actual stock levels, there is a possibility of an item becoming unavailable before we are able to process your order. In such a case, we will offer a substitute that we feel is a suitable item of equal or greater value. In the event that we need to do this, we will contact you to discuss the substitution of an alternative product with you.
If we are unable to agree on a suitable substitution then you will have the option to either modify your order, or to cancel your order and receive a full refund.
Returns Policy
If you are unhappy with the quality of any of our wines please return them, with proof of purchase to the company from whom you purchased them.
All goods must be returned in their original condition and wrapping, therefore please take care when unpacking goods and repacking.
Once you have notified us that you are cancelling your contract, any sum paid to by bank transfer will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
Delivery of goods to you
We prefer to arrange delivery on a Tuesday to Friday basis so that our wine does not sit in hot warehouses over the weekend. Where possible we will try to accommodate your preference for delivery date. Delivery on Saturdays is available at an extra cost. Saturday delivery costs will be quoted to you prior to purchase if required. Generally wine will be dispatched within three days of our receiving your payment in full. You will be notified by email from the Courier that your wine is on the way.
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. To expedite delivery we will ask you for a contact phone number at the delivery address, the full postal address including postcode and a contact email address for the recipient of the goods.
Please note that at those times of the year when high volumes of orders are being placed, e.g. Christmas, Easter etc., we cannot always guarantee delivery within the usual timeframe as we are dependant on the courier.
Our courier will normally deliver between 8am and 4pm, Monday to Friday. If you are not at the delivery address at the time the Courier calls, the Courier will only leave wine in a safe place if you have given us specific instructions to do so prior to despatch.
You will become the owner of the goods you have ordered when we have received payment in full for the goods and they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss, damage or destruction.
Product Quality
Please note we do not filter our wines so, occasionally, some small flecks of grape skin or clear tartrate crystals may form in the wine. Both are entirely natural and will not affect your enjoyment of our wines.
Specification and Liability
The images, digital copies, descriptive matter and specifications of the goods contained on the Website are posted for the sole purpose of giving an approximate idea of the goods and you acknowledge that there may be slight differences. They will not form part of this Contract.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address or by email of the problem within 2 days of the delivery of the goods in question.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this clause, our only obligation will be, at your option:
- To make good any shortage or non-delivery,
- To replace or repair any goods that are damaged or defective subject to availability
- OR to refund to you the amount paid by you for the goods in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this Clause and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as specified above.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our Website.
The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, failure of ISP or telecommunications provider, war, riot, civil commotion, malicious damage, compliance with any law or government order, rule, regulations or direction, flood, fire, storm, act of God, explosion or accident, or acts of terrorism.
Notices
Unless otherwise expressly stated in these Terms and Conditions, all notices from you to us must be in writing and sent to our contact address Lakestreet Vineyard LLP, Hobdens, Wellbrook Hill, Mayfield, East Sussex TN20 6HH and all notices from us to you will be displayed on our Website from to time. 10.
Invalidity
If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these Conditions will not be affected.